INFONET

Introduction Infonet

Infonet is the channel from YME to distribute and archive Business-information towards the contact persons at the several types of our partners (Yamaha-companies, distributors, third parties).

This application is used by the following divisions:

• Parts & Accessories 

• PTW 

• Marine 

• Marketing & Communication 

• RVPP

Access to Infonet

Infonet can be reached via the following URL: https://infonet.yamaha-motor.eu/

Register a new account

To register a new account, use the following link: https://infonet.yamaha-motor.eu/#/registration/new
The User-account will be created by Information Systems division (Business Applications Support department), if all conditions are met. 

Category access

Access to the several categories will be under the control of each Division, for which we assigned at least one Administrator per Division:

 These persons could be contacted for questions related to access to categories per division, but also when user-roles are to be changed (YME only).

Account issues

User accounts are de-activated after not logged in for more than 3 months. For account activation or if you have forgotten your password you can use the link  'I can’t log in to my account'  in the login-screen.

After entering your e-mail address, a  password reset link will be sent to the e-mail address that is registered for this account and the account will be active again.

See below the step by step guide how to activate my Infonet account

1. Log in screen, select 'I can’t log in to my account'
   
   
   
2. After selecting the link, your e-mail address is requested
   
   
   
3. If the request is validated, you will see a confirmation of the activation and the notification of an e-mail with your new password.
   
   
   
4.  Click on 'Reset your password' link received by e-mail.
   
   
   
   
5. Via the link you will be redirected to the reset password option.
   
   
   
6. After changing the password and clicking on 'Reset password' button below message appears.
   
   
   
7. You can now log in with your e-mailaddress and the new password.

Message:  'Cannot fulfill the request for a password reset at this moment. If this problem persists, please contact support ' 

When this message appears it is caused by the following:

• An Infonet account is not existing for the specified email address, a new Infonet account needs to be registered.

If there is a registered account and password reset is still failing via the link a ticket need to be raised in the Jira Supportdesk portal https://support.yamnet.com/ for Business Applications support, application Infonet to reset the password for your Infonet account.
If you do not have a Jira Supportdesk portal account please contact the administrator of the division to raise a ticket for you.