Table of Contents


Introduction 

This guide is for everyone who needs to submit a request for YME E-commerce.  

Login into the Yamaha Support Portal is required for submitting your request.  Login instructions can be found in the Yamaha Support Portal Guide.
Need a new account? Let your manager raise a request via the YME Information Systems Portal or by calling the Infra Servicedesk: Telephone+31(0)20-6546141 or sending an email to YME_B2B Applications b2bapps@yamaha-motor.eu.


The YME-Ecommerce Support Portal is part of the YME Information Systems Portal and can be accessed via the YMEU Yamaha Support portal, or via a direct link to the request form(s).

Login via the YMEU Yamaha Support portal and click on the YME Information Systems Portal 



YME Information Systems Portal 
Click on the YME- E-commerce Support button and the available support request to open the request form.


Request form(s)

The following request forms are available:

a. E-Commerce Support
E-commerce related issues 

E-commerce Hyper care support options
Hypercare support is offered after go live of a E-commerce project for a specific product group or country.
The Hypercare support procedure can be found on the following page: YME E-commerce - eBike Hypercare

b. eBike Hypercare
Report an E-Commerce eBike related request


An explanation of the fields for all request forms can be found further down below.
Screenshot: Example of  E-Commerce Support Form and EBike Hypercare
 


  1. Raise a request on behalf of *

    By default your own name/email address is set, meaning you will be the reporter of the ticket.
    If you want to raise a ticket on behalf of a colleague please change the requester by using the arrow and start typing the name of your colleague and select your colleagues name/ email address.



  2. Summary *
    Add a summarized title for your request in this field.


  3. Description

    Add your full request in the Description field 
    Please provide a detailed description of your issue in this field.
    Provide as much information as possible that can be relevant for troubleshooting your issue, including your username, order number, customer number, screenshots etc.




  4. Attachment 

    Add an attachment by simply drag and drop or copy/paste a file or screenshot into the request or use the browse functionality to select a file on your computer.



  5. Requested Participants

    Use the Search bar to add participants/ stakeholders.
    Participants of a ticket will receive the same notifications as the reporter and can turn off notifications at any time in their own portal settings.
    For Yamaha users your manager will be informed automatically after creation of the ticket. (J-SOX requirement).
    If you use a generic account you may need to share it manually with your manager.

  6. Create / Cancel
    To submit your request select the button
    To cancel your request select the button, the form will not be saved.

  7. After Pressing the Create button. The ticket will be created and a pop-up will appear with all summarized details of your ticket.



  8. An e-mail will be send to the reporter and requested participants for the ticket as confirmation and future communication.