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Added directly from last comment original Onboarding ticket
Ympact: YMETST to YMETSTNEW1

Task 

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Task Task

For non-SD agents internal action by divisions/departments other than Information Systems a Task can be requested, this is visible in the customer portalcreated via the original Onboarding ticket. This is automatically done by selecting the appropriate transition.

Status:                                                     Transition:

Transitions are visible in the Onboarding ticket via the  (workflow)buttons

Req. Facility

After a Subtask transition is triggered in the original Onboarding ticket the status is changed to Onboarding XXXXXXX
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This status change is visible in the Customer Portal:
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After the Sub-Task creation the original SD ticket automatically transitions back to In Progress.
This status change also reflects in the customer portal:
Example:

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All requested Tasks can be found under Issue Links section in the original Onboarding ticket

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1. Status To Do: Assignee is automatically set , same as person who takes care of Original Onboarding ticket.
2. Facility/Reception informs via comment in customer portal what action has been taken: Provided Batch, Keys, Desk
3. Assignee received comment notification via e-mail
4. SD-Agent closes ticket via Done

No action needed, select canceled and provide reason for cancelation.

A Task is visible in the Customer portal 
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Onboarding Form

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