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Added directly from last comment original Onboarding ticket
Ympact: YMETST to YMETSTNEW1

Task Image Added Task 

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Task Task

For non-internal action by divisions/departments other than Information Systems a Task can be created via the original Onboarding ticket. This is automatically done by selecting the appropriate transition.

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After a Subtask transition is triggered in the original Onboarding ticket the status is changed to Onboarding XXXXXXX
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This status change is visible in the Customer Portal:

After the Sub-Task creation the original SD ticket automatically transitions back to In Progress.
This status change also reflects in the customer portal:
Example:

All requested Tasks can be found under Issue Links section in the original Onboarding ticket

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Task workflow and procedure

1. Task is created 
   1. Automatically
   Status To Do:
   1. Assignee is
   automatically
   1. set,  same
   as person who takes care
   1. assignee of Original Onboarding ticket.
   2. Description is automatically added
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      Task is also visible in the Customer portal 
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      The following section is for Facility & Reception:
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2. Facility/Receptions executes task as requested in Onboarding form
3. Facility/Reception informs via comment in customer portal what action has been taken: Provided Batch, Keys, Desk
   After adding comment select Add
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4. Assignee receives Assignee received comment notification via e-mail
5. SD-Agent closes ticket via DoneAssignee select Done to close the ticket
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No action needed, select canceled Canceled and provide reason for cancelation.A Task is visible in the Customer portal 
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Onboarding Form

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