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In Yamaha Applications Support Desk all operational support (BAU- Business As Usual) requests are registered that relates to IT Application Issues/errors for existing functionality, data correction and authorization requests.

SD Issue creation

Users can create a new issue via the Yamaha Motor Europe support portal, via this portal you can go to the YME Information Systems Support Portal to submit a IT request.
Instructions of the portal forms can be found here: YME Information Systems Support Portal Guide

Note
The Image Modified button should NOT be used for creation of a SD issue.

Software Delivery BUG/Incident issue creation via SD

If a bugfix is required to deliver a functional/technical solution for the original SD issue a linked Bug and for B2C Incident can be created in the Software delivery project.

The SD issue remains open until the fix has been applied and is used to keep the reporter and participants informed or to collect information from the requester.

When a SD issue has status In Progress  select then Bugfix - XXXX via workflow menu. This will trigger a linked issue creation in a Software delivery project. 

Bugfix - YMPULSE - Image Added> Triggers linked YIS Bug for Yamaha team Wolverine

Bugfix - Logistics - Image Added > Triggers linked BL Bug for team B2B-Logistics

Bugfix - YIS - Image Added > Triggers linked YIS Bug, team will be taken from original SD issue

For B2C a similar processes is in place but then Create B2C-Incident  can be selected via the Workflow menu.

Create B2C-Incident Image Added > Triggers linked B2C Incident for Yamaha Team B2C-EPAM-BAU

After creation of the Linked Software Delivery Project BUG/Incident the SD Issue will be automatically updated to status Image Added

If the deployment issue is closed the Original linked SD issue will automatically be updated to status: Image Added. Reporter and Requested participants can be informed that a fix has been applied and the SD issue can be closed with resolution: Done - Development

SD Issuetypes 

Incident:  Reporting a incident or outage. Currently all incoming issues submitted via the Jira Customer portal will have Issue type Incident.

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