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These persons could be contacted for questions related to access to categories per division, but also when user-roles are to be changed (YME only).
Account issues
User accounts are de-activated after not logged in for more than 3 months. For account activation or if you have forgotten your password you can use the link 'I can’t log in to my account' in the login-screen.
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When this message appears it is caused by the following:
- A An Infonet account is not existing for the specified e-mailaddressemail address, a new Infonet account needs to be be registered.
If there is a registered account and password reset is still failing via the link a ticket need to be raised in the Jira Supportdesk portal https://support.yamnet.com/ for Business Applications support, application Infonet to reset the password for your Infonet account.
If you do not have a Jira Supportdesk portal account please contact the administrator of the division to raise a ticket for you.
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