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This document describes how are a robotjob (change) request can be created.

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1. Create a new ticket via the Customer portal Go directly to URL: https://support.yamnet.com/servicedesk/customer/portal/  or select Raise a request in the servicedesk menu. 
   For requesting a RoboJob change in a existing ticket Step 1 and 2 can be skipped.
   
2. Select   I have a question  (Service request) or I have an issue/problem (Incident)
   Fill the following selection:
   a. Add text to the Summary, Description fields
   b. Select  For Who is this request: Business Applications (ITS Support)
   c. Which application does it concern : YMPACT
   d. If available include screenshots/attachments to the ticket
   e. Click on Create button
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3. When ticket is created, open the ticket in the Yamaha Applications Support Desk
   
4. Select Workflow , then select Create Robojob Approval
   
   
   
5. A new screen will be opened, to open a new ticket. Complete the text in the description area 
   The ticket is updated to status: Awaiting RoboJob approval.
   It immediately creates a LINKED (implemented by) new ticket until status In Progress + the reporter and assignee prefilled.
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   Description will be copied from the original ticket.
   Press Create Robojob Approval ticket.
   
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6. The original ticket is updated to status: Awaiting RoboJob approval.
   Jump to the robojob ticket which can be found under Issue Links - Is implemented by section
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7. Jump to the robojob ticket, complete
   
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8. Complete the text with in the request  description area 
   
9. Press Req. SQL or RoboJob approval
   This invokes an approval request which is similar as an SQL approval, ticket status will be changed to Awaiting manager approval
   
10. The approver should select: Approve RoboJob change to M42  The approval will be send to m42_AS400@yamaha-motor.nl having subject starting with [RBTJ]
11. AS400 support reports back the results manually in the ticket by leaving a comment.
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12. AS400 support will close the ticket via the Resolve button, select resolution Done- Robojob changes  
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13. Automatically the original (source) ticket is updated to status in progress + commented that the robojob has been done.