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Introduction

This guide describes troubleshooting options for notifications that it should've gone out based on the notification scheme and role of user ("Reporter") but they didn't receive it.

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https://support.yamnet.com/secure/admin/ViewLogging.jspa

Step-by-step guide

1. Notification helper
2. atlassian-jira-outgoing-mail.log

Notification helper  

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Notification_helper Notification_helper

Jira administration: System > Admin Helper > Notification helper
https://support.yamnet.com/secure/admin/NotificationHelperAdmin.jspa

atlassian-jira-outgoing-mail.log 

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outgoing_mail_log outgoing_mail_log

Mail Log:Jira Administration:  Applications > Email Requests
https://support.yamnet.com/secure/admin/SDMailInfo.jspa

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