Introduction
This guide describes troubleshooting options for notifications that it should've gone out based on the notification scheme and role of user ("Reporter") but they didn't receive it.
Configuration of outgoing and incoming mail log is done under:
System > System support> Logging and profiling
https://support.yamnet.com/secure/admin/ViewLogging.jspa
Step-by-step guide
Notification helper
Jira administration: System > Admin Helper > Notification helper
https://support.yamnet.com/secure/admin/NotificationHelperAdmin.jspa
atlassian-jira-outgoing-mail.log
Mail Log: Jira Administration: Applications > Email Requests
https://support.yamnet.com/secure/admin/SDMailInfo.jspa
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