Page History
Table of contents
| Table of Contents | ||
|---|---|---|
|
Introduction
This guide is for Yamaha Integrated Distributors and YME P&A employeesYME Robotics Service Engineers. It includes a instruction how to submit a request (form) for YME P&A Customer Robotics SMT support.
Login into the Yamaha Support Portal is required for submitting our request. Login
Login instructions can be found in the Yamaha Support Portal Guide.
Need a new account? Let your colleague raise a request via the YME P&A Customer Support Portal or send a e-mail to P&ACustomerSupport@YAMAHA-MOTOR.NL.
The YME P&A Customer The YME Robotics SMT Support Portalcan be accessed via the YMEU Yamaha Support portal, or via a direct link to the request form(s).
Login via the YMEU Yamaha Support portal and click on the YME P&A Customer Support Portal 
YME P&A Customer / YME Robotics SMT Support Portal.
Portal instructions can be found on the following page: YME Robotics SMT Service Support Portal Guide.
YME Robotics SMT Support Portal
Click on the relevant group to find the subject you need an answer to and open the correct request form.
Request form(s)
Per P&A topic a request form is available.
An explanation of the fields for all Below you can find a link to the request form guides and some general instructions.
Link to Request forms guides
A explanation how to fill the specific request forms can be found below the screenshots.
on the following pages:
| Children Display |
|---|
General instructions Request forms
Description
Add your request in the Description field
Attachment
- Required fields
When a field is marked with an Asterix * then it is required to be filled else the form cannot be submitted. - Raise a request on behalf of *
By default your own name/email address is set, meaning you will be the reporter of the ticket.
If you want to raise a ticket on behalf of a colleague please change the requester by using the arrow and start typing the name-
-of your colleague and select your colleagues name/ email address.
Subject line *
Add a summarized title for your request in this field.
- This option is only available for Project admins or Super Users.
Attachment
Add a attachment
by simply drag and drop, copy/paste a file or screenshot into the ticket form or use the browse functionality-
-to select a file on your computer.
Requested Participants
Use the Search bar to add participants/ stakeholders.
Participants of a ticket will receive the same notifications as the reporter and can turn off notifications at any time in their own
P&A Customer Inquiry Form(s) *
Per topic a Inquiry form is included.
Once you have the correct form open for the topic you need, provide the requested information.
-
-portal settings.
Create / Cancel
After filling in the form use
or 
the Create or Cancel button
To submit your request select the Create button
To cancel your request select the Cancel button, the form will not be saved.- After Pressing the Create button. The ticket will be created and a screen will pop up with all summarized
- details of your ticket.
An e-mail will be send to the reporter and requested participants for the ticket as confirmation and future communication.
Overview
Content Tools