Table of Contents

Introduction

This page describes the procedure used for Consumer Applications consultants to request access or how to request support for login issues. 

Instructions how to raise a ticket in the Jira customer portal can be found here: YME Information Systems Supportdesk

Portal login for consultants:  Your username is equal to your e-mailaddress.

Onboarding

Process can be found under: Onboarding process
Onboarding of a new employee , no Succesfactor registration (YMSLI, Yusen, Pool contract like: EPAM, PWC, Capgemini, REPLY and external short contracts)
Portal Form: Onboarding request new (external) employee
Please include Patrick Dittmar as requested participant

ADMIN account request

Admin account request procedure: Form: Admin Account request
Please include Patrick Dittmar as requested participant

Application Access request for existing users

Process can be found under: Creating an Application Access request

Portal form: Application Access request

Offboarding:  Remove access request procedures

Procedure remove access request for Jira / Confluence only

• Create new Jira ticket via Jira Customer portal: https://support.yamnet.com/servicedesk/customer/portal/1
  Select solution group: Consumer Applications, application module:  Jira - Access/authorization
  Include following information in the description for who the account

...

• need to be removed:
  

...

• • Full name (first and last name)
  • Email-address 

...

...

• Include as participant: patrick.dittmar@yamaha-motor.nl

Yamaha will

...

take care of the inactivation/removal of the user accounts in Jira / Confluence.

...

Procedure remove access request for  Jira / Confluence / Bitbucket and or Jenkins 

• Create new Jira ticket via Jira Customer portal: https://support.yamnet.com/servicedesk/customer/portal/1
  Select solution group: Consumer Applications, application module:  Account management (Infra) -

...

• User ID Expire form
  Include following information in the description for who the account

...

• need to be removed:
  
  • Full name (first and last name)
  • Email-address 

...

• • Admin YMEEXT* account name 
  • Yamnet account name

...

• • For Bitbucket  include project names/ repositories where user

...

• • had access to.
• Include as participant: patrick.dittmar@yamaha-motor.nl

Yamaha will

...

take care of the inactivation/removal of the user accounts in Jira / Confluence and the Admin and Yamnet account.

Login issue support

Login issues Jira/Confluence/Bitbucket

• Create new ticket via Jira Customer portal: https://support.yamnet.com/servicedesk/customer/portal/1
• Select solution group: Business Applications select one of the following application modules:
  a) Jira - Acces/authorization
  b) Confluence - Acces/authorization
  c) Bitbucket - Acces/authorization
• Include in the description the message/ issue that is encountered.
  
  If you are not able to login into Jira to raise a ticket call  Infra Servicedesk at: +31 20 6546141.

Login issues Citrix / Jenkins

• Create new

Procedure Access request for new user:  Jira/Confluence/Bitbucket and or Jenkins 

...

• ticket via Jira Customer portal: https://support.yamnet.com/servicedesk/customer/portal/1
• Select solution group:

...

• Infra Servicedesk, application module:

...

•   Account management (Infra) -

...

• Administrator - Account

...

• lock
• Include following information in the description for who the account is requested:
  

...

• YMEEXT* account name

...