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| Ingrid de Vries / Ricardo Loor / Andrea de Rosa |
| de VriesSaravana Elango |
| Aufrida Pamungkas |
| Laura D'Accardi / Wouter Postma / Antoni Orpinell |
| Alen Hidding Erik van de Rovaart / Ton van Geenhuizen (e-Bike) |
These persons could be contacted for questions related to access to categories per division, but also when user-roles are to be changed (YME only).
Account issues
Account inactivated
Message: 'User not activated. Please contact support for more information.'
In the login-screen User accounts are de-activated after not logged in for more than 3 months. For account activation or if you have forgotten your password you can use the link link 'I need can’t log in to reactivate my account' in the login-screen.
After entering your e-mail address, a new a password reset link will be sent to the e-mail address that is registered for this account and the account will be active again.
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See below the step by step guide how to activate my Infonet account
- Log in screen, select 'I need can’t log in to reactivate my account'
- After selecting the link, your e-mail address is requested
- If the request is validated, you will see a confirmation of the activation and the notification of an e-mail with your new password.
- Click on 'Reset your password' link received by e-mail.
- Via the link you will be redirected to the reset password option.
- After changing the password and clicking on 'Reset password' button below message appears.
- You User can now log in with your e-mailaddress and the new password, received in the e-mail.
Message:
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'Cannot fulfill the request for a password reset at this moment. If this problem persists, please contact support '
When this message appears there are two possibilities:it is caused by the following:
- An
- There is an existing Infonet account that matches the e-mailaddress but it is still active, a password reset is required.
- A Infonet account is not existing for the specified e-mailaddressemail address, a new Infonet account needs to be be registered.
Password reset for active account
A If there is a registered account and password reset is still failing via the link a ticket need to be raised in the Jira Supportdesk portal portal https://support.yamnet.com/ for for Business Applications support, application Infonet to reset the password for your Infonet account.
If you do not have a Jira Supportdesk portal account please contact the administrator of the division to raise a ticket for you.