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 These persons could be contacted for questions related to access to categories per division, but also when user-roles are to be changed (YME only).

Account issues

Account inactivated

Message: 'User not activated. Please contact support for more information.'

In the login-screen User accounts are de-activated after not logged in for more than 3 months. For account activation or if you have forgotten your password you can use the link link  'I need can’t log in to reactivate my account'  in the login-screen.

After entering your e-mail address, a new a  password reset link will be sent to the e-mail address that is registered for this account and the account will be active again.

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See below the step by step guide how to activate my Infonet account

1. Log in screen, select 'I need can’t log in to reactivate my account'
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2. After selecting the link, your e-mail address is requested
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3. If the request is validated, you will see a confirmation of the activation and the notification of an e-mail with your new password.
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4.  Click on 'Reset your password' link received by e-mail.
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5. Via the link you will be redirected to the reset password option.
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6. After changing the password and clicking on 'Reset password' button below message appears.
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7.  User You can now log in with your e-mailaddress and the new password, received in the e-mail.

Message: 

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'Cannot fulfill the request for a password reset at this moment. If this problem persists, please contact support ' 

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When this message appears there are two possibilities:it is caused by the following:

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• There is an existing Infonet account that matches the e-mailaddress but it is still active, a password reset is required.
• A Infonet account is not existing for the specified e-mailaddressemail address, a new Infonet account needs to be be registered.

Password reset for active account

A If there is a registered account and password reset is still failing via the link a ticket need to be raised in the Jira Supportdesk portal portal https://support.yamnet.com/ for for Business Applications support, application Infonet to reset the password for your Infonet account.
If you do not have a Jira Supportdesk portal account please contact the administrator of the division to raise a ticket for you.