Versions Compared

Old Version 3

changes.mady.by.user Bianca van der Meer

Saved on

compared with

New Version Current

changes.mady.by.user Bianca van der Meer

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Via the Jira Customer portal support can be requested for Jira, Confluence and Bitbucket and Trello.
Select Infra Servicedesk and then the relevant application-module.

Instructions how to use the portal can be found under:  Yamaha Support Portal Guide


  • All Yamaha employees need access to the Jira Customer portal and the Confluence Knowledge base: UM.
    With onboarding access is automatically arranged via Active directory by YME Servicedesk.
  • For non-Yamaha employees a customer account in Jira internal directory is created by a Jira (Project) Administrator.
  • For consultants working for Yamaha using a Yamaha laptop access is arranged via Active directory by YME Servicedesk after approval from a Jira (Project) Administrator.


  • Access as a licensed user is only granted after approval from a Jira administrator and can be requested through the onboarding process form. See for procedure: Onboarding process
    For non Yamaha employees that will not work longer than 3 months for Yamaha the following form can be used: Onboarding request new (external) employee
    For existing users a  Jira/Confluence/Bitbucket Licensed account can be requests via the Jira support portal form Application Access request
    For non-Yamaha employees a Yamaha manager/team lead should always be included as requested participant.

If you encounter login issues in Jira, Confluence or Bitbucket please call YME Servicedesk: Telephone+31(0)20-6546141;

YME Jira Administrators:

Bianca van der Meer
Howard Nedd

...

Support can be requested via the portal;https://support.avisi.net/jira/plugins/servlet/desk/portal/2
Other contact details: https://www.avisi.nl/nl/atlassian/| atlassian@avisi.nl| 088-2847474

2nd and 3rd line support is done by Atlassian
Atlassian can be reached via the portal: https://support.atlassian.com/contact/#/
https://id.atlassian.com/login

...

Jira Admin and System Admin: René van der Pal, Bianca van der Meer
Jira Admin: Patrick Dittmar
Jira Infra Admin: Joost van Hemert, Dennis Voorbij, Remon van der Doorn

Maintenance requests are send to
YME_B2B Applications <b2bapps@yamaha-motor.eu>; atlassian@avsisi.nl; Leendert Durieux <Leendert.Durieux@yamaha-motor.eu>; Joost Van Hemert <Joost.van.Hemert@yamaha-motor.nl>;Rene Van Der Pal <Rene.vanderPal@yamaha-motor.nl>