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Via the Jira Customer portal support can be requested for Jira, Confluence and Bitbucket and Trello.
Select Infra Servicedesk and then the relevant application-module.

Instructions how to use the portal can be found under:  Yamaha Support Portal Guide

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  • All Yamaha employees need access to the Jira Customer portal and the Confluence Knowledge base: UM.
    With onboarding access is automatically arranged via Active directory by Infra YME Servicedesk.
  • For non-Yamaha employees a customer account in Jira internal directory is created by a Jira (Project) Administrator.
  • For consultants working for Yamaha using a Yamaha laptop access is arranged via Active directory by Infra YME Servicedesk after approval from a Jira (Project) Administrator.

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  • Access as a licensed user is only granted after approval from a Jira administrator and can be requested through the onboarding process form. See for procedure: Onboarding process
    For non Yamaha employees that will not work longer than 3 months for Yamaha the following form can be used: Onboarding request new (external) employee
    For existing users a  Jira/Confluence/Bitbucket Licensed account can be requests via a Yamaha Employee via the Jira support portal     https://support.yamnet.com/, select Infra Servicedesk and Application-Module: Jira.
  • Confluence and Bitbucket access can be requested via the Jira support portal  https://support.yamnet.com/ select Infra Servicedesk and Application - Module Confluence or Bitbucket.
    Edit permission for Confluence pages can only be granted to licensed users, approval is always needed from a Jira administrator.
  • form Application Access request
    For non-Yamaha employees a Yamaha manager/team lead should always be included as requested participant.

If you encounter login issues in Jira, Confluence or Bitbucket please call Infra YME Servicedesk: Telephone+31(0)20-6546141 or send a mail to YME_B2B Applications b2bapps@yamaha-motor.eu.;

YME Jira Administrators:

Bianca van der Meer

E-mail: bianca.vandermeer@yamaha-motor.eu

Mobile +31 (0) 620443345Howard Nedd