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Table of contents

Introduction

Welcome to the Yamaha Support Portal Guide of Yamaha Motor Europe N.V.

Jira Support Portal
Raise a request to ask support from:

Confluence Documentation Portal
Documentation portal for sharing knowledge like user manuals and instructions and contact information via a central location.



Bookmark the above links in your browser for easy access.

Login

Jira Support Portal and Confluence Documentation Portal

             

Login credentials

  • Yamaha YME (external) employees, Yamaha integrated branches, warehouses employees and Yamaha consultants with a Yamaha account starting with YM: 
    Same credentials as Windows login can be used (logging into your computer).     If you cannot login password reset can be done via Windows. Use CTRL + ALT+ DEL and select 'Change a password'.

  • All other customers including consultants:  Your Username is equal to your email address.
    Request a (new) password can only be done via Jira use:  ‘Can’t access your account'  or 'Forgot your password?' button below the credential fields.
    A e-mail will be send with a password reset link.


Login support

  • Message: Sorry, your username and password are incorrect - please try again

    1. If you use password storage from your browser an old password can be stored it can help to refresh your browser cache ( https://www.refreshyourcache.com/en/home/) and to manually re-enter your credentials.
    2. If refreshing browser cache is not working your password needs to be changed/reset. 

  • Message: This user account is managed in an external User Directory and Jira is not able to update your password.

    This message will be displayed when ' Can’t access your account button‘  has being used by Yamaha YME (external) employees, Yamaha integrated branches, warehouses employees and Yamaha consultants with a Yamaha account starting with YM.
    Reset of your password can only be done in Windows.


  • Message: Sorry, your userid is required to answer a CAPTCHA question correctly  or Sorry, you are required to answer a CAPTCHA question correctly.

    This message will displayed when multiple times the wrong credentials have been entered, your account is locked.
    CAPTCHA lock can only be reset by an administrator, please reach out to Infra Servicedesk or Business Applications for support.

Contact details support 

In case the above procedures didn't work out please contact the Infra Servicedesk: Telephone+31(0)20-6546141 or send a mail to YME_B2B Applications b2bapps@yamaha-motor.eu.
If requesting support via e-mail please include a screenshot of the login screen and message and include your Username in the message.


Jira Support Portal


After login into Jira the YMEU Yamaha Support portal will be opened

Click on portal to request support
Links for direct access:


Looking for documentation in the Confluence Documentation Portal? Use the Search Bar.

Confluence Documentation Portal

The Confluence Documentation portal is used for sharing knowledge like user manuals and instructions and contact information via a central location for YME, Yamaha Branches, distributors, dealers and support partners.

Navigation

Through the navigation panel on the left you will be able to access the pages in the specified public space.
Some pages are open to everyone but some pages are only available and visible after login. 
In the screenshot below you find an example of accessible pages without login.In the Sections yi can

At the top you will find the Space home page User Manuals (Public).

In this Homepage you find an overview of all available pages in this Space.

Use the arrows in the Page Tree to fold or unfold pages 

 pages are folded

 pages are unfolded


Navigate between Jira and Confluence


 With a click on the following button you can navigate between the Jira and Confluence page.



Note: Bitbucket is not available for Servicedesk portal users.

Export a page in Confluence to PDF or Word

If you've got permission to view a page in Confluence, you'll be able to export it via the following way:

  1. Select, this  button can be found at the right upper bar on the Confluence page
  2.  Choose either > Export to Word or > Export to PDF..  
  3.  A PDF or Word document will be generated and added to your download location. File will be visible below in your browser.


 


Note: Due to the format of exported Word files, they can only be opened in Microsoft Word and aren't compatible with other applications like Open Office, Libre Office, or Google Docs.

Download a Userguide

Some (Ympulse) Userguides can only being viewed. With exporting them to PDF or WORD the lay out is changed and sometimes pictures are lost.

To keep the format the original document can be downloaded by following below steps.


  1. Select  at the right corner of the page

  2. Select Attachments

  3. Select the attachment

  4. A PDF file will be opened use the  button at the right top corner


  5. File will be downloaded to your local drive.



Kind regards,

Information Systems support teams

YAMAHA MOTOR EUROPE N.V.
Koolhovenlaan 101
1119 NC Schiphol-Rijk
The Netherlands



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