Elevate user rights request is used for Ympact to request YMXXITS1 access to have command line access and to operate in Ympact (Branch specific) Production environment.
Step-by-step guide
- If a SD-ticket has status 'In Progress' Req. Elevated user rights can be requested by selecting this option via the Workflow button.
- A new authorization request ticket is created (linked as 'implements' to the original user ticket).
Status of the original ticket changes to 'Pending Linked ticket execution'
- The assignee opens this ticket and changes the subject to the correct branch and enters a reason for access in the description field
- Select Req. Security Approval via the Workflow button.
- This request is published on the Teamlead / Department Manager project management board for approval, status changes to Awaiting authorization.
- Approver select 'Approved INFRA-AS400'
- Once approved, Status changes to Awaiting execution and Yamaha team:INFRA-AS400 is added.
The ticket is moved to the AS400-Infra dashboard to grant the access and inform the assignee.
- After access is granted Infra-AS400 support closes the ticket.
Password is provided and the assignee can continue.
Resolution will automatically be set
- The original linked ticket status is transferred back to 'In progress' after elevated user rights have been granted.
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