Via the Jira Customer portal support can be requested for Jira, Confluence and Bitbucket and Trello.
Select Infra Servicedesk and then the relevant application-module.
Instructions how to use the portal can be found under: Yamaha Support Portal Guide
- All Yamaha employees need access to the Jira Customer portal and the Confluence Knowledge base: User Manuals (Public).
With onboarding access is automatically arranged via Active directory by YME Servicedesk. - For non-Yamaha employees a customer account in Jira internal directory is created by a Jira (Project) Administrator.
- For consultants working for Yamaha using a Yamaha laptop access is arranged via Active directory by YME Servicedesk after approval from a Jira (Project) Administrator.
- Access as a licensed user is only granted after approval from a Jira administrator and can be requested through the onboarding process form. See for procedure: Onboarding process
For non Yamaha employees that will not work longer than 3 months for Yamaha the following form can be used: Onboarding request new (external) employee
For existing users a Jira/Confluence/Bitbucket Licensed account can be requests via the Jira support portal form Application Access request
For non-Yamaha employees a Yamaha manager/team lead should always be included as requested participant.
If you encounter login issues in Jira, Confluence or Bitbucket please call YME Servicedesk: Telephone+31(0)20-6546141;
YME Jira Administrators:
Bianca van der Meer
Bregje Mank
AJ van Spanje
Mustafa Çakır
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