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How to submit warranty claim report.

Step-by-step guide

  1. Download the Warranty Claim Report.
  2. Fill up the Warranty Claim Report (this is an excel document)      
    1. Customer Name and Your Company name ( can be the same in case when You are the customer. )
    2. Machine Information Details, like Machine Type(Model) , machine Serial Number are mandatory
    3. Sometimes is impossible to obtain software version information, system version and counter/hour meter- critical failure and machine not booting.
  3.                        
    1. When?  We asking when error/ problem happened,( during Power On, Initialize, Servo On, during origin etc.. ) Please use checkbox to mark.
    2. Frequency. We asking how often error/ problem happened. Please use checkboxes or type details manually.
    3. Which?  We asking for location, part , area of the machine. Software or Hardware. Please use checkboxes, or type details manually.
  4.                        
    1. Where? We asking for detailed location is divided by sections HEAD, ELECTRICAL, CONVEYOR etc.. Use checkbox or type by hand details.
    2. What? We asking what happened, what is broken, wear out, machine is maybe loud, some noise from marked in Where position area,
    3. Error No. Very important. There are few types Ea, Es, Internal, Select type and write the number.
    4. Machine condition. We asking if machine is down or can produce/ operate with for example :skipped head or camera etc..
  5.                        
  6. asd







  1. You can also copy and paste or drag and drop images into your instructions.


Only correctly filled Warranty Claim Report will be accepted. Please add as many information as You can to speed up warranty claim analyze.

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