If a JIRA application is not creating issues or comments properly, begin with the initial assessment, and proceed to the advanced assessment if further diagnosis is required.
Step-by-step guide
- Check to see if the message reaching the e-mail account . Have your mail server administrator confirm that e-mail sent to the JIRA application account is successfully reaching the account's Inbox. ( ask Joost van Hemert, René van der Pal, Bianca van der Meer)
- Go to Jira → System - Mail
- Select Edit
- Click on: Test connection
Error notification will be shown this need to be forwarded to Infra team to investigate.
In most cases the exchange server need to be rebooted and services need to be checked.
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