Table of Contents
Introduction
This page describes the procedure used for Consumer Applications consultants to request access or how to request support for login issues.
Instructions how to raise a ticket in the Jira customer portal can be found here: YME Information Systems Supportdesk
Portal login for consultants: Your username is equal to your e-mailaddress.
Onboarding
Process can be found under: Onboarding process
Onboarding of a new employee , no Succesfactor registration (YMSLI, Yusen, Pool contract like: EPAM, PWC, Capgemini, REPLY and external short contracts)
Portal Form: Onboarding request new (external) employee
Please include Patrick Dittmar as requested participant
ADMIN account request
Admin account request procedure: Form: Admin Account request
Please include Patrick Dittmar as requested participant
Application Access request for existing users
Process can be found under: Creating an Application Access request
Portal form: Application Access request
Offboarding: Remove access request procedures
Procedure remove access request for Jira / Confluence only
- Create new Jira ticket via Jira Customer portal: https://support.yamnet.com/servicedesk/customer/portal/1
Select solution group: Consumer Applications, application module: Jira - Access/authorization
Include following information in the description for who the account need to be removed:- Full name (first and last name)
- Email-address
- Include as participant: patrick.dittmar@yamaha-motor.nl
Yamaha will take care of the inactivation/removal of the user accounts in Jira / Confluence.
Procedure remove access request for Jira / Confluence / Bitbucket and or Jenkins
- Create new Jira ticket via Jira Customer portal: https://support.yamnet.com/servicedesk/customer/portal/1
Select solution group: Consumer Applications, application module: Account management (Infra) - User ID Expire form
Include following information in the description for who the account need to be removed:- Full name (first and last name)
- Email-address
- Admin YMEEXT* account name
- Yamnet account name
- For Bitbucket include project names/ repositories where user had access to.
- Include as participant: patrick.dittmar@yamaha-motor.nl
Yamaha will take care of the inactivation/removal of the user accounts in Jira / Confluence and the Admin and Yamnet account.
Login issue support
Login issues Jira/Confluence/Bitbucket
- Create new ticket via Jira Customer portal: https://support.yamnet.com/servicedesk/customer/portal/1
- Select solution group: Business Applications select one of the following application modules:
a) Jira - Acces/authorization
b) Confluence - Acces/authorization
c) Bitbucket - Acces/authorization - Include in the description the message/ issue that is encountered.
If you are not able to login into Jira to raise a ticket call Infra Servicedesk at: +31 20 6546141.
Login issues Citrix / Jenkins
- Create new ticket via Jira Customer portal: https://support.yamnet.com/servicedesk/customer/portal/1
- Select solution group: Infra Servicedesk, application module: Account management (Infra) - Administrator - Account lock
- Include following information in the description for who the account is requested:
YMEEXT* account name