Page History

A Robojob Ticket can be created via the following two options
a. Via  Create button, select Issue Type RobotJob Change
Note: This option is only available for users who are member of licensed group:  YMEUACJiraServiceDeskUsers.
Image Added

Image Added

1. Create a new ticket via the Customer portal Go directly to URL: https://support.yamnet.com/servicedesk/customer/portal/  or select Raise a request in the servicedesk menu. 
   Image Added 
2. Select   I have a question  (Service request) or I have an issue/problem (Incident)
3. Image Added
4. Select Workflow , then select Create Robojob Approval
   Image Added
5.  A new sereen will be opened, complete the text in the description area 
   
   
   Image AddedAA e  A
6. The a RoboJob Ticket via the workflow in the original SD ticket. Your ticket is updated to status: Awaiting RoboJob approval.
   It immediately creates a LINKED (implemented by) new ticket until status In Progress + the reporter and assignee prefilled.
7. Jump to the robojob ticket, complete the text with the request  
   Image RemovedImage Added
8. Press Req. SQL or RoboJob approval
   
9. This invokes an approval request which is similar as an SQL approval (same project management board). 
10. The approver should select: Approve RoboJob change to M42 AS400. The   The approval will be send to m42_AS400@yamaha-motor.nl having subject starting with [RBTJ]Image Added
11. AS400 support reports back the results manually in the ticket by closing the ticket (RESOLVE with resolution: RoboJob changes.by  leaving a comment.
12. AS400 support  will close the ticket via the Resolve button, select resulution Done- Robojob changes  
    
    
13. Image Added
14. Automatically the original (source) ticket is updated to status in progress + commented that the robojob has been done.
15. Image Added