Application logs can be very helpful for our support team to review when troubleshooting a question or issue that you may be experiencing. This article covers how to create one and how to send to support.

For Atlassian applications, the easiest way to generate logs is by using the built-in 'Support Tools' to create a ZIP. You can then send the ZIP to support partner(s) for help with troubleshooting.

Make sure you have the "limit file sizes" checkbox unchecked when generating the support ZIP.

Accessing Support Tools


Troubleshooting and support tools can be found in your application's administration console. You'll need to be logged in as an Administrator to use it.  

  • For Bitbucket go to Settings> Administration > Troubleshooting and support tools (under Support)
  • For Confluence go to Settings  > General Configuration > Troubleshooting and support tools (under Administration)
  • For Jira applications go to Settings > System > Troubleshooting and support tools (under System support)


Note on older versions

If you see Atlassian Support Tools in your admin console, you're running an older version of the Support Tools plugin and some functionality may not be available.

See the following links to learn more about the Support Tools plugin: